Privacy Policy

Last updated: [Month DD, YYYY]
Company: Technical Consultants (“Technical Consultants,” “we,” “us,” or “our”)
Jurisdiction: Ontario, Canada

1) Introduction & scope

When you use our Services, you trust us with your information—and we take that responsibility seriously. This Privacy Policy explains what we collect, how we use and share it, and how we protect it, in accordance with Canada’s PIPEDA and other applicable laws (e.g., CASL for commercial electronic messages). It applies to our public website, client portals, support channels, newsletters, training and consulting engagements, and any digital resources we publish (together, the “Services”). If a specific engagement or platform has its own privacy terms, those will govern for that context.

2) How you can manage your privacy

You control your information:

Cookies & tracking: Use our cookie banner/settings and your browser controls to accept, reject, or delete cookies.
Account settings: Update profile details, preferences, and communication choices in your account (where available).
Email/marketing: Opt in or out at any time via the unsubscribe link or by contacting us.
Access/correction/consent: You may request access to or correction of your personal information, or withdraw consent (subject to legal/contractual limits).

3) What we collect

The information we collect depends on how you interact with us.

Identity & contact: first/last name, business title, employer, email, phone, billing address.

Account & usage: login details, activity logs, support history, preferences, website interactions (pages viewed, timestamps, IP address, device/browser data).
Transactional: order history, invoices, limited payment details (processed by PCI-compliant providers; we do not store full card numbers).
Client engagement data: meeting notes, questionnaires/surveys, feedback, deliverable inputs, and other information shared to perform our Services.
Feedback & submissions: testimonials, comments, forms, and inquiries.
Recruitment (if you apply): résumé/CV, cover letter, interview notes, references (where lawful).

We generally collect personal information directly from you, through your use of the Services (including cookies/analytics), through registration or purchases, and—where appropriate—via public or client-provided sources relevant to an engagement (e.g., your business contact details or organizational charts).

Note: The Services are designed for business users. We do not intentionally collect sensitive personal information; if an engagement requires it (e.g., accessibility accommodations), we will obtain appropriate consent and apply heightened safeguards.

4) Why we collect and how we use information

We use personal information to:

Deliver and improve the Services: set up accounts, schedule and perform consulting/training, produce analyses and recommendations, provide support, optimize site performance and user experience.
Understand clients and audiences: analyze aggregated usage to improve content, features, and relevance.
Communicate: send transactional messages (e.g., confirmations, notices), and—with consent or as permitted—send newsletters, insights, or event invitations (you can unsubscribe anytime).
Security & integrity: monitor, prevent, and detect fraud, abuse, and cybersecurity incidents.
Legal & compliance: meet contractual obligations, enforce our terms, collect amounts owed, and comply with laws and regulatory requests.

We limit collection and use to what is reasonable for the purposes identified.

5) Legal basis & consent (Canada)

We rely on consent (express or implied) or other grounds permitted by law (e.g., legal/regulatory requirements). You may withdraw consent at any time with reasonable notice, but this may affect our ability to provide Services. For email and similar messages, we comply with CASL.

6) When you share data & public content

You may choose to provide information (e.g., profile details, comments, testimonials). Content posted in public areas may be visible to others; you can request we take it down, but copies may remain if already viewed, cached, or archived by third parties.

7) When we share data

We do not sell personal information. We may disclose information:

To service providers under contract (e.g., secure cloud hosting, email delivery, analytics, payment processing, survey tools) who may access information only to perform services for us and must safeguard it.
To clients (when we process data on a client’s behalf to deliver an engagement).
Within our corporate group (if applicable) for the purposes in this Policy.
For legal reasons (e.g., to comply with law, enforce agreements, protect rights/security).
Business transactions (e.g., merger, acquisition, financing), subject to confidentiality and continued protection.
Domain administrators: If you use a work-managed account or email, your organization’s administrator may access or control that account.

We do not share personal information with third parties for their own marketing without your consent.

8) International transfers

Our service providers may operate outside Ontario and Canada (e.g., the United States or EU). Personal information in another jurisdiction may be accessible to courts, law enforcement, and national security authorities there. We use contractual and organizational measures to protect information during cross-border transfers.

9) Retention

We retain personal information only as long as necessary for the purposes above and to meet legal, tax, or audit requirements. We apply documented retention schedules and securely delete or de-identify information when no longer needed.

10) Security

We use administrative, technical, and physical safeguards aligned with industry standards, including role-based access controls, encryption in transit (and at rest where appropriate), vulnerability and patch management, secure development/change controls, vendor due diligence, and employee confidentiality and privacy training. No method is perfect; we continually improve our controls and maintain incident-response procedures.

11) Your choices & rights (Canada)

Subject to law, you may access your personal information, request corrections, withdraw consent, and ask questions or file complaints. We will respond within 30 days (or notify you if we require a permitted extension). If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.

12) Cookies & similar technologies

We use:

Strictly necessary cookies for core site functions;
Analytics cookies to understand usage and improve performance;
Preference cookies to remember choices.
Manage cookies via our banner/settings and your browser. Disabling some cookies may affect functionality.

13) Children’s privacy

Our Services are not directed to children and are intended for business users. Do not provide personal information for individuals under the age of majority without appropriate authority and consent.

14) When this Policy applies & third-party sites

This Policy applies to Services offered by Technical Consultants and (if any) our affiliates. It does not apply to third-party websites or services that have their own privacy policies—even if linked from our site.

15) Changes to this Policy

We may update this Policy from time to time to reflect changes to our practices or the law. The “Last updated” date shows the latest version. If changes are material, we will provide a prominent notice (e.g., banner, email). We keep previous versions for your review upon request.

16) Contact & complaints

Questions, requests, or complaints:
Help Desk / Privacy Officer
Technical Consultants
helpdesk@technicalconsultants.ca | XXX-XXX-XXXX | [Mailing Address]

You may also contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) for guidance or to file a complaint.